We follow a 10 Day return policy for non-discounted and discounted products shopped from our website – www.shararat.in. Your satisfaction is our pride and priority. If, for any reason, you are not satisfied with your purchase, we offer you an easy 10-day return policy, if the following conditions are met:
- All items should be returned in an unmarked, unused condition with the original packaging and original sales receipt.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on our website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided once the product is received by us.
In the unlikely event that your order arrives damaged, please email us with a photo of the damaged merchandise at firstname.lastname@example.org. In order to be eligible for a return, you must notify us of the damage within 10 days of receiving the order.
Before returning any products, the customer must request an authorization to return the products, contact our team for the same by WhatsApp/Calling on the customer care number +91 9560111855 or email us at email@example.com. For seamless returns, kindly pack the product in the same way it was packed and sent to you.
After inspection we will confirm whether the products are in an acceptable condition or not. Such as
- Name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
- The product should be unused, unwashed, unsoiled, without any stains and with non-tampered actual products.
- The product should be undamaged and without any scratches, dents, tears or holes.
- Product's original packaging/box should be undamaged.
This confirmation will be sent to you within 7 working days after we receive the shipment.
Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
For Prepaid orders once a warranty claim is confirmed, you will receive the choice of:
(a) Refund to your payment method
(b) A refund in-store credit
(c) A replacement item sent to you (if stock is available)
For COD orders, refund against return will be given as in-store credits
The management's decision with regard to damaged/defective product and/or issuance of refund shall be final and binding. Further, the management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.